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How long does it take to build The Craftsman Bed?
Your bed will be custom made. As such, we require 2 to 4 weeks to complete your order.
Do you require a deposit?
Yes. We require a minimum of a 50% deposit of the pre tax price before initiating the production of your order.
What kinds of materials and finishes do you use?
The frame is made of furniture grade pine, the guard rails are made of poplar and the cladding and drawers are made of baltic birch plywood. We use a wide variety of quality finishing hardware.
Our stains and coatings come from CBR Products using their Broda product line which provides eco-friendly LEED (Leadership in Energy and Environmental Design) compliant polyurethane finishes.
Do provide in home assembly?
Yes, delivery and assembly within Metro Vancouver is included. Estimates for deliveries and/or installation outside of Metro Vancouver are available upon request. Once you have placed your order, our service department will contact you to arrange a day and time that works best for you.
How safe are your products?
When we design our products we understand the importance of safety and especially when it comes to products for children, therefore we take very specific measures to ensure that our products are designed and manufactured to meet strict safety requirements.
How high do my ceilings need to be?
At least 8 feet tall. The bed is approximately 94 inches in height.
How do I care for the bed?
For cleaning your bed, we recommend a damp cloth using a mild dish detergent. Please do not use furniture polish or any type of cleaning product with chemicals on the bed as it may not react well with the stain that has been applied.
Also note that wood will naturally expand and contract with fluctuating temperatures and humidity. Try to maintain consistent levels if possible.
What is your return/cancellation policy?
All of our products are custom made therefore we cannot accept returns or refunds once production has began. However, if notified with a 48 hour period, we can cancel your order.
If you have experienced a problem with any of our finished products please contact us at (604) 762-5463 to discuss a solution.
Where do you ship?
Primarily, anywhere in the lower mainland, this includes Metro-Vancouver and the Fraser Valley. For customers outside of the lower mainland, estimates for delivery are available upon request.
What are the delivery charges?
Delivery and assembly are free if you live within Metro Vancouver or the Fraser Valley.
What are your shipping methods?
The Craftsmen Bed is personally delivered and assembled by our one of our service specialists.
When will the item be delivered?
Once your order has been completed, we will notify you by email or telephone. At this time, we would set up an appointment with you to deliver and assemble your product as well as to confirm the address that you would like it to be delivered to.
Can I pick up my order?
We would prefer to deliver directly to you to ensure that your piece arrives perfect and undamaged. We can only guarantee our product if we are able to deliver it to you.
How do I prepare for delivery?
We want the delivery and assembly to be as painless for you as possible therefore we will have plastic shoe protectors to ensure that we do not compromise your flooring. We just ask that you provide a clear path from entry to the pre-determined location that you would like to have your piece set up.
What methods of payment do you accept?
We accept credit cards from Visa and MasterCard. We also accept money orders, certified cheques and e-transfers.
Can I place an order over the phone instead of online?
Certainly. Please call us at 604-779-5317 to place your order.
Is it safe to use my credit card on your website?
At Dream House Kids, we understand and respect your concern about privacy. When an order is placed, we collect the basic information necessary, including your name, home address, phone number, email address and payment information. We use this information to confirm and fulfill your orders and to help us respond to any questions you may have during your experience with our business.
WE DO NOT TRADE OR SELL YOUR INFORMATION TO THIRD PARTIES
When will my credit card be charged for my order?
Payment schedules vary depending on the purchase. For specific payment schedules, please refer to the Sales Process Instructions in our product checkout.
Can I pay in US dollars?
Yes, however our products are only available for purchase by Canadian residents at this time.
What does the final price include?
Prices include delivery and installation for Metro-Vancouver residents. Additional delivery charges may apply for product destinations outside Metro-Vancouver. Provincial Sales Tax (PST) and Government Sales Tax (GST) is applicable and added to all prices at checkout.
I am having technical issues when trying to place an order online. What should I do?
If you are having problems with our website and want to place an order, please email us at [email protected] or call us directly at 604-779-5317.
Can I cancel my order?
Yes, however, we can only allow up to 48 hours after your initial purchase to cancel an order. To do so please call us at 604-779-5317 or email us at [email protected] as soon as possible.
Do you offer any kind of guarantee?
Yes, we stand behind our product 100%. At Dream House Kids, you can expect your product to be made with quality materials and expert craftsmanship. We guarantee that your order will be accurate and that it will arrive in perfect condition during our transport and delivery. When we arrive to deliver your product, we will go over it with you to confirm that everything is as it should be and shall there be an issues, they will be addressed and dealt with fairly.
Any Questions?
If your question was not answered here, please feel free to contact us directly. We would be more than happy to speak with you and address any concerns you may have.
